terms + conditions of service

The following terms + conditions apply to all services purchased on this web site. The term ” Zero-G Creative” or “us” or “we” refers to the owner of this web site (Artemis Wolf, Inc. d/b/a Zero-G Creative, based in Alpharetta, Georgia, USA). The terms “you”, “your” or “the client” refers to the purchaser of services.

Zero-G Creative may change these terms at any time by updating this page. These terms are effective as of 1/1/2009.

Services

The client hereby engages Zero-G Creative to render the services as described in your project estimate. Your payment for these services along with your online approval prior to payment indicate your acceptance of the project estimate and of these terms which signify a binding contract between you and Zero-G Creative.

Customer Satisfaction

Zero-G Creative is committed to the satisfaction of our clients. If the client is unhappy with the progress of their project, we will do everything we can (within the scope of the project we have been hired for) to ensure that you are (and remain) satisfied with our work.

Payments

Client will pay the project fee(s) in full prior to the start of the project. Zero-G Creative has the right to postpone work on a project until payments are received. If an account is not paid in full, Zero-G Creative may put work on hold until the account balance is paid in full.

Exclusions

Pricing outlined on this web site does not include, shipping, stock photography, printing (except where explicitly included in service descriptions) and other 3rd party products and services. There will be additional charges for work requested by the client, which is outside the scope of the project. Changes in project scope will affect overall project cost.

Expenses

Expenses will be billed separately as they occur. Expenses > $50 will be subject to client approval.

Timing

Zero-G will make every reasonable effort to ensure that the client’s project is completed in a timely manner provided that, 1) project scope does not change, 2) responses and approvals by the client come within TWO business days and 3) the client provides all necessary written content, photography, etc. on time.

Every project is unique and timing estimates will likely vary from project to project. Zero-G is happy to provide a proposed project timeline prior to the start of each project.

There may also be additional charges should a client require expedited design service.

Should a project go inactive due to a lack of client participation for more than 30 days, Zero-G may require several days (not to exceed seven business days) to reallocate resources to resume work on the client’s project.

Price Variances

Unless related to an item detailed in the “Exclusions” section above or another service outside the scope of this project, charges for services rendered will not exceed those outlined on your project estimate.

Cancellation

Should the client terminate this project within 30 days of the start of the project, fees will be refunded based on the percentage of work completed, plus a 20% cancellation fee. After 30 days, all fees will become non-refundable.

Rights + Ownership

Full rights to completed work along with electronic files will be granted to client upon final approval of each item within the project. We do reserve the right to withhold delivery of materials, however, if there is an outstanding balance on the account and will release materials promptly once the balance has been paid in full. Zero-G Creative will retain the right to use creative work (unless the client specifies that it is of a confidential or sensitive nature) for self-promotion. Any designs, concepts or work performed by Zero-G Creative, which are not chosen by the client, remain the full property of Zero-G Creative and the client shall have no rights or claim to this work.

Electronic Files

Electronic files for final approved design work, pending the conditions outlined above, will be delivered in JPEG and PDF files unless the client requests otherwise.

Use of Copyrighted Material

The client is responsible for all materials provided to Zero-G Creative and warrants that no written, graphic, photographic or other materials furnished are trademarked, copyrighted or otherwise owned by a third party. Zero-G Creative will not be held liable for any materials provided by the client.

Hosting Services

Hosting plans offered by Zero-G Creative come with a 30-day money-back guarantee. After 30 days, no portion of hosting fees are refundable. Money-back guarantee applies only to hosting and not add-on services like SSL certificates, dedicated IP addresses or their installation. Money-back guarantee also does not apply to other Zero-G Creative services or offerings. Hosting plans and add-on services are purchased for a period of 1-year beginning on the purchase date. Purchaser will be contacted one month prior to hosting plan exipration to renew; failure to respond prior to the expiration date will result in immediate cancellation of service as of the expiration date.

Zero-G Creative is not liable for the loss of any files or potential loss of business should hosting be discontinued due to cancellation or expiration of service. Should a hosting customer cancel prior to service expiration, a one-week grace period will be allowed for the customer to remove their files from the server and transfer their domain name. Zero-G Creative is not resposnible for moving files to other hosting services should the customer cancel or have their service expire. Zero-G Creative is not responsible or liable in any way for the files that a customer posts to server space sold through Zero-G Creative nor are we responsible for the content of web sites posted to server space sold through Zero-G Creative. SSL certificates are not transferable to other sites.

Clients are not required to use Zero-G Creative hosting services for web sites they are designing through Zero-G. However, unless specifically indicated in your estimate, Zero-G does not budget time in web design/development projects to troubleshoot or support a third-party host or other hosting provided by the client. Should the client wish Zero-G to troubleshoot server difficulties with another hosting provider (whether internal or external to the client), Zero-G reserves the right to charge hourly for those services.

Legal Disputes

Client agrees and consents that Fulton County, Georgia, USA shall be the venue for any legal action taken regarding these terms or any portion of a project undertaken by Zero-G Creative.

terms + conditions pertaining to the usage of zerogcreative.com

Welcome to our web site. If you continue to browse and use this web site you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Zero-G Creative’s relationship with you in relation to this web site.

The term ” Zero-G Creative” or “us” or “we” refers to the owner of the web site. The term “you” refers to the user or viewer of our web site.

The use of this web site is subject to the following terms of use:

The content of the pages of this web site is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this web site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this web site is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this web site meet your specific requirements.
This web site contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited except with our express written permission.
All trademarks reproduced in this web site, which are not the property of, or licensed to the operator, are acknowledged on the web site.
Unauthorized use of this web site may give to a claim for damages and/or be a criminal offense.
From time to time this web site may also include links to other web sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the web site(s). We have no responsibility for the content of the linked web site(s).

You may not create a link to this web site from another web site or document without Zero-G Creative’s prior written consent.