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Our Process: Frequently Asked Questions
Have questions about our process? The answers may be in this section. If you need additional help, please don't hesitate to email or call us at 888-538-1466.
Q. How do I use this web site to order services?
A. Browse the site just like you would an online store. If you want to purchase a service from us, just click "Add this to my Marketing Plan!" underneath the listed price. Your Marketing Plan works just like the shopping carts that you're used to seeing when you shop online.
Q. Do I have to order online?
A. No, we are happy to take orders over the phone as well. Call us at 888-538-1466 between 9AM and 6PM EST Monday through Friday and we will be happy to help you. Or you can email us your information and we will call you back within one business day.
Q. What makes Zero-G different from other design companies?
A. While we're extremely proud of the quality of our creative work and our affordable prices, it is our exceptional customer service and the level of personal attention that we give our clients that sets us apart from other companies. We are always here when you need us, we always respond quickly to questions, we guarantee our work and we are the only design firm offering Virtual Marketing Directors to all of our clients. Big design companies are set up like factories, producing massive amounts of work as quickly and cheaply as possible. Small design companies and freelancers can be difficult to depend on and don't have any infrastructure for customer support. But with our team of Virtual Marketing Directors, Zero-G is unique in our ability to deliver the quality and service that small business owners deserve at a price they can afford.
Q. Do I need to pay extra to get electronic copies of my designs?
A. No. Once your account is paid in full, you have full rights to the work we have done for you and we deliver electronic files at the conclusion of every project. We will usually provide files in jpeg and PDF formats unless the client requests a different format.
Q. Do I have to hire you to reprint my businesses cards and stationery or can I take it a different printer?
A. After your initial order with us, you can feel free to take your printing business to any vendor you like. We ALWAYS deliver print-ready electronic files when your project is completed.
Q. I don't see what I'm looking for in any of the sections on the web site... Can you help me with other projects like promotional items, trade show booths and banners?
A. We can do virtually anything and everything related to graphic design and other creative services. Call us at 888-538-1466 or email us and we will create a custom estimate for your project.
Q. I have several projects that I need to get done as quickly as possible... Can you work on them all at once?
A. If your project includes a logo design, we MUST complete the logo before anything else is started. But once that is approved, we can work on your other projects simultaneously.
Q. Will I save time by starting several projects at once?
A. Absolutely! For example, if you were to hire us to design your logo, business cards, letterhead and envelopes, we would start by designing your logo and then we could design everything else simultaneously. It could all be done inside of two weeks (assuming timely approvals) and it could all be printed at once. You also save money by starting several projects at once. See our startup kits for more information.
Q. Why is it important to have a Virtual Marketing Director?
A. No matter what kind of project you have and no matter how big or small, we always want to you have a single point of contact that you can call or email for assistance. Design projects can involve a lot of different people including graphic designers, web programmers, printers and search engine experts. Your Virtual Marketing Director is responsible for the entire team and will make sure that everything is done to your satisfaction. We also know that it can sometimes be difficult for business owners to communicate what they want directly to a creative or technical person. Your VIrtual Marketing Director handles that for you.
Q. How many designers will be working on my project?
A. In most cases, only one. Some design companies actually advertise that they put multiple designers on one project, but our strategy is different. Unlike the "shotgun" approach, we feel that we get better results by assigning one designer and taking the time to make sure that they understand your business and what you want to achieve visually.
Q. I need business cards IMMEDIATELY. Can you help?
A. Even under the best circumstances, we can't get you cards overnight. But we can get you cards in less than one business week if necessary. Additional charges for a "Rush" on the design work as well as expedited shipping charges for the finished cards will likely apply. Email or call us at 888-538-1466 and make sure you tell us that your project is a rush.