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Logo Design: Frequently Asked Questions
Have questions about Zero-G's logo design service? The answers may be in this section. If you need additional help, please don't hesitate to email or call us at 888-538-1466.
Q. How do I use this web site to order services?
A. Browse the site just like you would an online store. If you want to purchase a service from us, just click "Add this to my Marketing Plan!" underneath the listed price. Your Marketing Plan works just like the shopping carts that you're used to seeing when you shop online.
Q. Do I have to order online?
A. No, we are happy to take orders over the phone as well. Call us at 888-538-1466 between 9AM and 6PM EST Monday through Friday and we will be happy to help you. Or you can email us your information and we will call you back within one business day.
Q. Do I need to pay extra to get electronic copies of my designs?
A. No. Once your account is paid in full, you have full rights to the work we have done for you and we deliver electronic files at the conclusion of every project. We will usually provide files in jpeg and PDF formats unless the client requests a different format.
Q. I've seen a lot of those big logo companies online... What makes Zero-G different?
A. The big online logo companies are set up like factories... They are built to produce massive amounts of work as quickly and cheaply as possible. On the other hand, Zero-G's process is built around quality design and exceptional service delivered at an affordable price. We offer a satisfaction guarantee on all our work and we assign a Virtual Marketing Director to each of our clients to ensure that the customer is receiving outstanding service and personal attention every step of the way. Some companies are cheaper and some companies are faster, but at Zero-G we are determined to make our customers happier.
Q. I have several projects that I need to get done as quickly as possible... Can you work on them all at once?
A. If your project includes a logo design, we MUST complete the logo before anything else is started. But once that is approved, we can work on your other projects simultaneously.
Q. How long does it take to finish a logo design?
A. Clients will usually see their first round of concepts within 3 business days. Assuming that the client responds to us quickly with comments and revisions, the entire process can be done in as little as 5-7 business days.
Q. Will I save time by starting several projects at once?
A. Absolutely! For example, if you were to hire us to design your logo, business cards, letterhead and envelopes, we would start by designing your logo and then we could design everything else simultaneously. It could all be done inside of two weeks (assuming timely approvals) and it could all be printed at once. You also save money by starting several projects at once. See our startup kits for more information.
Q. The standard logo package comes with 3 designs and 2 rounds of revision... What if I need more?
A. If you know you want to see more than 3 designs from the outset, we recommend our deluxe package which comes with 5 concepts and 3 rounds of revision. And don't worry if you need extra rounds of revision before approving your design; with our satisfaction guarantee, we keep working until you are happy.
Q. How many designers will be working on my project?
A. In most cases, only one. Some design companies actually advertise that they put multiple designers on one project, but our strategy is different. Unlike the "shotgun" approach, we feel that we get better results by assigning one designer and taking the time to make sure that they understand your business and what you want to achieve visually.